FREE SHIPPING is available for all orders over $50 via insured courier. Orders under $50 have a $12.75 flat rate across Australia. While we normally have your item safely packed and ready for pickup within the hour, please allow up to 2 business days handling time for the couriers to do their bit.
As per Australian consumer law, you are entitled to a refund OR repair OR exchange OR credit at the discretion of Echo Tone Music Pty Ltd if new products you’ve bought are:
- Faulty, or;
- Significantly different to those shown or described to you
When you buy, please choose carefully. You are not entitled to a refund for a change of mind. We cannot accept returns on consignment items.
If you have a item that you are wanting to return you may request a return by emailing us at firstname.lastname@example.org or calling us on (03) 9939 0752.
Requesting a return does not automatically mean that we will accept the return. We need to assess the situation and then we will respond with the course of action to be taken.
Accepted returns will attract a 20% restocking fee if there is no fault with the product.
Requests for returns will only be accepted within 7 days of you receiving the goods unless you have a warranty claim.
No returns will be accepted unless we are contacted first. You will be responsible for return shipping costs. Credits and Refunds are limited to the cost of the goods excluding freight charges.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.